TERMS + CONDITIONS

 

SALES TAX

A 9% sales tax will be collected on orders shipped within California. 

SHIPPING

All items ship from Los Angeles, CA. Orders will typically be processed within 3-5 days (unless otherwise notified). A confirmation email is sent upon receipt, followed by a shipping notice with tracking no. when shipped. At this time we are not accepting international orders (hopefully soon).

Ready-to-Ship items are shipped through the US postal service via Priority Mail and safely packaged to avoid any breakage.

Waitlist items are typically produced & shipped within 2-4 weeks.

Custom items are produced & shipped within 5-6 weeks.

In the event of a lost, damaged or missing order, please GET IN TOUCH within 24 hours of incident with your issue and order number. If not contacted within this time frame, we cannot guarantee a refund or replacement.

RETURNS

Items may be returned (for exchange or store credit only) within 7 days from receipt of goods. All must be in original, unused condition. Sorry, cannot issue refunds. Shipping costs are non-refundable. Return shipping is the responsibility of the buyer, must be trackable, and shipped with original box and care. Please GET IN TOUCH to arrange a return.

WHOLESALE

For wholesale inquiries, please GET IN TOUCH. In-stock items can be delivered within 1-2 weeks. Custom items are produced and delivered within 4-6 weeks.

BREAKAGE

All necklace forms are ceramic, and therefore breakable. It is an unfortunate but also beautiful and precious nature of the material, and a little extra care must be taken when wearing these pieces. I am always sorry to hear of breakage, however, and offer a special of the same replacement necklace at cost (half of retail). Please GET IN TOUCH with your story. Soon I will also offer the special Japanese art of Kintsugi when applicable.